Refund policy

## 1 · Return & Refund Policy

Our 60-Day Money-Back Guarantee

We stand behind every Swoune order. If you're not satisfied for any reason, you're covered by our 60-day money-back guarantee from the date your order is delivered.

How it works
Because our products are personal-care items applied directly to the skin, we cannot accept opened products back for hygiene and safety reasons — so there's nothing to ship back. To request a refund within 60 days of delivery, simply email us at hello@swoune.com with your order number and the email used at checkout. Once approved, your refund is issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you received the wrong item, email us at hello@swoune.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — your choice.

Refunds on subscription orders
Our guarantee applies to your most recent subscription order. To avoid future charges, cancel or pause your subscription before your next billing date (see our Terms of Service for how). If you were charged for a subscription order you didn't intend, contact us within 60 days of that charge and we'll make it right.

Cancellations
Orders can be cancelled before they ship. If your order has already shipped, our standard guarantee above applies.

Questions? Reach us anytime at hello@swoune.com — we typically reply within 24 hours on business days.